Newfound Management Ltd.

Terms and Conditions

From hereinafter, Newfound Management Ltd shall be known as ‘We’.

1. General

Goods are not supplied on a trial basis.

Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.

All illustrations and product descriptions featured in our advertisements, website, or brochures are correct at the time of going to press or web pages going ‘live’. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

2. Pricing

All prices quoted are inclusive of VAT unless otherwise stated.

Prices and promotional offers are subject to change without notice. All are subject to availability.

All products (including special offers, upgrades, promotions, and free gifts) are subject to availability.

Newfound Management Ltd reserves the right to cancel any order for any reason at any time.

All orders in the UK include VAT at the current rate. All orders outside the UK (excluding Channel Islands) are charged gross as the price advertised on the website.

All downloads can take up to 24 hours to arrive Monday – Friday; any orders over the weekend are processed on the next working day.

3. Payment

Access, Mastercard, Visa, Switch, Solo, and Delta cards are accepted without surcharge; however, we reserve the right to deliver only to the cardholder’s billing address or any other address acceptable to the card issuer.

Your credit/debit card will be charged at the time of order to secure the goods.

Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable, as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.

Personal or business cheques may be express cleared for a nominal fee of £15.

No property or title of the goods shall pass from Newfound Management Ltd to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery, and liability to insure the goods then rests with the customer.

4. Shipping

If we have to part ship an order due to a temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.

All shipments in transit from Newfound Management Ltd are covered by the carrier’s insurance.

The customer’s signature will be required at the time of receipt, and goods cannot be left without such a signature.

Claims for non-delivery, missing items, or damage to goods in transit must be made as soon as possible.

‘Dead on arrival‘: Goods found to be faulty from new can be returned for replacement or refund. The customer must notify Newfound Management Ltd as soon as possible.

Failed delivery due to the customer (i.e., customer not present or refused goods) which are returned to Newfound Management Ltd are subject to a £15 charge for the return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply.

Acceptable orders which have been placed and cleared by 3 pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day (barring systems failure, etc.). If an order has not cleared in time, Newfound Management Ltd will contact the customer to inform them of any delay.

Delivery charges are for Mainland UK only; extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland.

Heavy single items over 20 kg, e.g., speakers, bass bins, heavy stands, etc., will incur extra carriage charges. Any single item over 30 kgs is subject to £50 carriage per item over 30 kg.

5. Warranty

All products are covered by the manufacturer’s warranty.

‘Dead on arrival‘: Goods found to be faulty or damaged from new can be returned for replacement or refund. The customer must notify Newfound Management Ltd as soon as possible.

Faulty or damaged out-of-the-box items can be collected but must be in the original manufacturer’s packaging if being returned for exchange or refund. If the customer decides to return a faulty product within the first 30 days, we will reimburse the cheapest delivery option, which is normally Yodel or Hermes standard delivery, up to a maximum of £10.

6. Distance Selling

Consumers have the right to cancel a contract within 14 days of delivery if goods remain sealed and unused. Refunds will be issued within 30 days of cancellation notice, provided goods are in 100% resaleable condition.

Certain items, such as CDs, DVDs, and software, are non-refundable if opened.

7. E-Gift Vouchers & Gift Cards

E-gift vouchers are only redeemable online at www.newfound.ltd.
If a product purchased with an e-gift voucher is later exchanged for a lower-priced product or a refund, any money owed will be added back to the original e-gift voucher.

8. Collection Of Goods

We will only arrange a collection from Mainland UK. If you are outside Mainland UK, you will be responsible for returning goods to us.
If a collection is scheduled and fails due to the unavailability of the customer, they must arrange for the return of the goods or pay a £15 plus VAT fee for another collection attempt.

9. Price Match

We will attempt to price match any genuine UK dealer, provided the product is in stock at the competitor at the time of purchase.
0% finance purchases are excluded from price matching.

10. Return Policy

We have a 14-day returns guarantee for items in unused, resaleable condition. Some exclusions apply, including in-ear headphones and software.

A Christmas return extension applies for purchases made between November 1st and December 21st.

11. Consumer Finance Complaints

If dissatisfied with our finance services, complaints should be directed to our customer service team. If unresolved, you may escalate to management or contact the Financial Ombudsman Service.

Financial Ombudsman Contact:

Phone: 08000 234567 or 0300 123 9 123
Email: [email protected]
Website: www.financial-ombudsman.org.uk
Address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR

These terms and conditions do not affect your statutory rights.